Shipping & Delivery Policy
Last Updated: 10 August 2026
At TradeNow, we aim to make online shopping simple, reliable, and convenient. TradeNow manages the delivery process for orders placed through our marketplace and works with delivery partners to ensure products reach customers safely and efficiently.
1. TradeNow Delivery Service
TradeNow manages the delivery of products purchased through the TradeNow marketplace.
Once an order is confirmed, the relevant vendor prepares the product for dispatch. TradeNow coordinates the collection and delivery process and arranges for the order to be delivered to the customer.
Customers do not need to arrange delivery directly with individual vendors.
2. Delivery Charges
TradeNow absorbs the delivery cost for customers.
Customers will generally not be charged a separate delivery fee for standard delivery.
If a particular product, promotional offer, location, or special delivery arrangement has different delivery conditions, any applicable charge will be clearly communicated to the customer before the order is confirmed.
3. Delivery Areas
TradeNow aims to provide delivery services across Bangladesh, subject to the availability and coverage of its delivery network.
Delivery availability may vary depending on the customer’s location, product type, vendor location, courier coverage, and other operational factors.
If delivery is unavailable to a particular location, TradeNow may contact the customer to discuss an alternative arrangement or cancel the order where necessary.
4. Estimated Delivery Time
Estimated delivery times may vary depending on:
- Customer’s delivery location
- Vendor location
- Product availability
- Order processing time
- Courier capacity
- Weather and transportation conditions
- Public holidays
- Unforeseen circumstances
Any delivery timeframe provided at the time of ordering is an estimated timeframe and not a guaranteed delivery date.
TradeNow will make reasonable efforts to deliver orders within the communicated timeframe.
5. Order Processing
After an order is placed, the vendor may need time to confirm product availability and prepare the order.
Once the product is ready, TradeNow coordinates the collection and delivery process.
TradeNow, the vendor, or the assigned delivery partner may contact the customer when necessary to confirm delivery information.
6. Delivery Address
Customers are responsible for providing accurate and complete delivery information, including:
- Full name
- Phone number
- Delivery address
- Area/locality
- Relevant landmark
- Any useful delivery instructions
TradeNow cannot be held responsible for delays or unsuccessful deliveries resulting from incorrect, incomplete, or misleading information provided by the customer.
7. Customer Availability
Customers should ensure that they or an authorised person is available to receive the order at the provided delivery address.
If the customer is unavailable, does not respond to the delivery partner, or cannot receive the order for another reason, TradeNow or its delivery partner may make another delivery attempt or return the order to the vendor.
Any additional delivery attempt will depend on operational circumstances.
8. Cash on Delivery (COD)
Where Cash on Delivery is available, the customer must pay the required order amount to the authorized delivery representative when receiving the order.
Customers should confirm the order details and payable amount before making payment.
TradeNow may restrict or suspend COD availability for customers who repeatedly place orders and refuse to receive them.
9. Inspection at Delivery
Customers are encouraged to check the external condition of the package when receiving their order.
If the package appears seriously damaged, opened, or tampered with, customers should report the issue to the delivery representative where possible and contact TradeNow customer support as soon as possible.
Product-related issues, defects, incorrect items, missing items, or other problems will be handled according to TradeNow’s Refund & Returns Policy.
10. Failed or Unsuccessful Delivery
A delivery may be unsuccessful for reasons including:
- Incorrect or incomplete address
- Customer unavailable
- Customer refusing to receive the order
- Customer not responding to delivery calls
- Inaccessible delivery location
- Courier or transportation problems
- Severe weather
- Natural disasters
- Other unforeseen circumstances
Where appropriate, TradeNow or its delivery partner may make reasonable attempts to contact the customer and arrange another delivery attempt.
11. Delivery Delays
Although TradeNow aims to deliver orders within the estimated timeframe, delays may occasionally occur.
Delays may result from circumstances beyond TradeNow’s reasonable control, including:
- Severe weather
- Flooding
- Traffic or transportation disruption
- Public holidays
- Natural disasters
- Courier operational issues
- Unexpected increases in order volume
- Other unforeseen circumstances
TradeNow will make reasonable efforts to keep customers informed when a significant delivery delay becomes known.
12. Orders Containing Products From Multiple Vendors
An order containing products from different vendors may be delivered separately.
Delivery times may therefore vary between products within the same order.
Customers should not assume that all products from a multi-vendor order will arrive in a single package or at the same time.
13. Product-Specific Delivery Conditions
Certain products may require special delivery arrangements because of their:
- Size
- Weight
- Fragility
- Value
- Nature of the product
- Special handling requirements
Where special arrangements are necessary, TradeNow may contact the customer before dispatch or delivery.
14. Delivery Confirmation
An order may be considered delivered when it has been successfully handed over to the customer or an authorised person at the designated delivery address.
TradeNow or its delivery partner may obtain appropriate delivery confirmation where necessary.
15. Delivery Issues and Support
If you have a question or problem regarding the delivery of your order, please contact TradeNow through our official customer support channels.
Please provide your order number, contact information, and relevant delivery details so that we can assist you efficiently.
TradeNow will make reasonable efforts to investigate and resolve delivery-related issues as quickly as possible.
16. Changes to This Policy
TradeNow reserves the right to update or modify this Shipping & Delivery Policy when necessary to reflect changes to our delivery operations, courier arrangements, marketplace services, or applicable requirements.
Any updated version will be published on this page with the revised date.
17. Related Policies
For additional information, please refer to:
- Terms & Conditions
- Privacy Policy
- Refund & Returns Policy
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