Cancellation Policy
Last Updated: 10 August 2026
At TradeNow, we understand that customers may sometimes need to change their minds after placing an order. This Cancellation Policy explains when an order can be cancelled and how refunds are handled.
1. Customer Cancellation
Customers may request cancellation of an order at any time before the order is dispatched.
Once an order has been dispatched, it can no longer be cancelled under this Cancellation Policy. Any subsequent return or refund request will be handled according to TradeNow’s Refund & Returns Policy.
2. How to Request Cancellation
Customers should contact TradeNow through the available customer support channels as soon as possible after deciding to cancel an order.
Customers should provide:
- Order number
- Customer name
- Phone number
- Reason for cancellation, where requested
TradeNow will check the current status of the order before confirming the cancellation.
3. Cancellation Before Dispatch
If the cancellation request is received and the order has not yet been dispatched, TradeNow will cancel the order.
For prepaid orders, the customer will receive a full refund to the original payment method.
For COD orders, no payment refund is required because payment has not yet been collected.
4. Cancellation After Dispatch
Once an order has been dispatched, the customer cannot cancel the order through the cancellation process.
If the customer no longer wants the product after dispatch, they may need to receive the order and submit a return request where eligible under TradeNow’s Refund & Returns Policy.
If the customer refuses to receive a dispatched COD order, the order may be treated as a failed delivery and may affect the customer’s eligibility for future COD orders.
5. Refund for Cancelled Orders
Where a prepaid order is successfully cancelled before dispatch, TradeNow will provide a full refund of the amount paid to the original payment method.
The time required for the refund to appear in the customer’s account may vary depending on the payment method, payment provider, bank, or financial institution.
6. Vendor-Initiated Cancellation
In certain circumstances, TradeNow or a vendor may need to cancel an order before dispatch.
This may occur because of circumstances such as:
- Product being unavailable
- Incorrect stock information
- Product pricing or listing errors
- Vendor unable to fulfil the order
- Operational or delivery limitations
- Other circumstances affecting order fulfilment
If a prepaid order is cancelled by TradeNow or the vendor before dispatch, the customer will receive a full refund to the original payment method.
7. Orders Containing Multiple Products
If an order contains products from multiple vendors, cancellation may depend on the status of each individual product.
Where one or more products have already been dispatched, those products may no longer be eligible for cancellation and may instead be subject to TradeNow’s Refund & Returns Policy.
8. Cancellation Confirmation
TradeNow will confirm the cancellation where the request is successfully processed.
Customers should retain the cancellation confirmation for their records.
9. Changes to This Policy
TradeNow reserves the right to update or modify this Cancellation Policy when necessary.
Any updated version will be published on this page with the revised date.
10. Related Policies
For additional information, please refer to:
- Terms & Conditions
- Privacy Policy
- Refund & Returns Policy
- Shipping & Delivery Policy
- Payment Policy
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