Frequently Asked Questions
Find answers to common questions about buying, selling pre-owned products, delivery, returns, and using TradeNow.
About TradeNow
What is TradeNow?
TradeNow is an online marketplace in Bangladesh where customers can discover and buy a variety of products. We also provide a simple way for individuals to submit their pre-owned products for sale through TradeNow.
Where does TradeNow operate?
TradeNow currently operates in Bangladesh.
What types of products can I find on TradeNow?
TradeNow offers products across different categories depending on availability. You may find new products as well as pre-owned items listed for sale.
Do I need an account to use TradeNow?
You can browse products without creating an account. However, certain features or services may require you to provide your contact or order information.
How can I contact TradeNow?
You can contact us through the Contact Us page or any other official communication channels displayed on the TradeNow website.
Buying on TradeNow
How do I place an order?
Choose the product you want to purchase, add it to your cart, and proceed to checkout. Enter the required delivery and contact information and complete your order using one of the available payment options.
What payment methods are available?
Available payment methods will be displayed during checkout. Payment options may vary depending on the product, seller, location, or order.
Is Cash on Delivery available?
Cash on Delivery may be available for eligible products and locations. If available for your order, the option will appear during checkout.
How long does delivery take?
Delivery times depend on the product, seller, delivery location, and courier service. Estimated delivery information may be provided during the ordering process or communicated after your order is confirmed.
How can I track my order?
Where tracking is available, tracking information may be provided after your order has been processed or dispatched.
Can I cancel my order?
If you need to cancel an order, please contact TradeNow as soon as possible. Cancellation may not be possible once an order has already been processed or dispatched.
What should I do if I receive a damaged or incorrect product?
Please contact TradeNow as soon as possible and provide your order details along with clear photos or other relevant information. We will review the issue and advise you on the next steps.
Can I return a product or request a refund?
Return and refund eligibility depends on the product and circumstances. Please read our Refund and Return Policy for full details before making a purchase.
Selling Pre-Owned Products
Can I sell my pre-owned products on TradeNow?
Yes. TradeNow allows individuals to submit eligible pre-owned products for consideration and listing on our marketplace.
What types of pre-owned products can I submit?
You may submit eligible pre-owned items such as mobile phones, electronics, appliances, furniture, and other suitable products. TradeNow reserves the right to decide whether a submitted item is appropriate for listing.
How do I sell a pre-owned product?
Visit our Sell Your Pre-Owned Products page and complete the submission form. Provide accurate information about your product, its condition, your expected price, and the requested contact details.
Do I need to create a seller account?
No. Under our current pre-owned selling process, you do not need to create a dedicated seller account. Simply submit your product through the provided form.
What information should I provide?
You should provide accurate information about the product, including its name, category, condition, age or usage where relevant, expected price, description, and any other information requested in the submission form.
Do I need to provide photos?
Yes. Clear and recent photos help potential buyers understand the actual condition of your product. Photos should represent the item honestly and should not intentionally hide damage or defects.
How should I describe the condition of my product?
Choose the condition that most accurately represents your item and clearly mention any visible damage, defects, repairs, missing accessories, or other important information.
Will every submitted product be listed?
No. Submitting a product does not guarantee publication. TradeNow may review submissions and may approve, reject, request additional information, or remove a listing where necessary.
Does TradeNow guarantee that my product will be sold?
No. TradeNow provides a platform to help connect products with potential buyers, but we cannot guarantee that a submitted or listed product will be sold.
Can I change the price or information after submitting my product?
Yes. Contact TradeNow with the relevant product information and requested changes. We may need to verify your identity or ownership of the submission before making changes.
What should I do when my product has been sold?
Please contact TradeNow as soon as possible so that the listing can be updated or removed and other customers are not misled about its availability.
Pre-Owned Product Safety
Does TradeNow inspect or verify every pre-owned product?
Unless specifically stated on a product listing, buyers should not assume that a pre-owned item has been physically inspected, tested, authenticated, or certified by TradeNow.
Who is responsible for the product information?
The person submitting a pre-owned product is responsible for providing truthful and accurate information about the item, including its ownership, condition, specifications, defects, and other relevant details.
What should I check before buying a pre-owned product?
Carefully review the product description, photos, condition, price, included accessories, warranty information if applicable, and any known defects. Ask for clarification if important information is unclear.
Are pre-owned products covered by the same return policy as new products?
Not necessarily. Return and refund conditions for pre-owned products may differ depending on the product and circumstances. Please review the applicable product information and TradeNow’s Refund and Return Policy before purchasing.
What if a pre-owned product is significantly different from its description?
Contact TradeNow promptly and provide details of the issue, including relevant photos or evidence. We will review the matter according to our applicable policies.
How can I report a suspicious listing?
If you believe a listing contains misleading information, prohibited products, suspicious activity, or other inappropriate content, please contact TradeNow and provide the relevant listing details.
Account, Privacy & Support
How does TradeNow protect my personal information?
We take reasonable measures to handle personal information responsibly. Please read our Privacy Policy for information about how personal data may be collected, used, stored, and protected.
Will my personal information be publicly displayed when I submit a product?
Information collected through a product submission form is used to process and manage the submission. We will only display or share information as necessary for operating the marketplace and in accordance with our Privacy Policy.
What if I have a problem with an order or listing?
Contact TradeNow with your order number, product details, or listing information and a clear explanation of the issue. Our team will review your request and provide appropriate assistance.
How can I make a complaint?
You can submit a complaint through our Contact Us page or other official TradeNow support channels. Please provide enough information for us to investigate the matter.
Still Need Help?
Can’t find the answer you’re looking for?
Our team is here to help with questions about orders, products, pre-owned listings, returns, or using TradeNow.
Contact Us